Shipping and Returns
Shipping; We aim to have items shipped 7-10 working days after purchase. We are a small up and coming brand and do not have the logistics of the larger sportswear brands (yet).
Standard shipping £3.49
Free UK shipping on all orders over £60.00
International shipping;
European Union - £10.99
USA and Canada - £13.99
United Arab Emirates, Australia, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore - £19.99
Returns; Items can be returned within 28 days of delivery for a full refund or exchange if in an unworn undamaged condition.
If you are not completely satisfied with your purchase, please return the item to us in its original unused condition within 28 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed proof of purchase. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, we will also be happy to exchange the item.
In the event that your order is damaged in transit please contact us within 24 hours of receipt. Products received via signed delivery should be checked before being signed for. If the exterior packaging or the product is found to be damaged you must then sign "checked and found to be damaged". If you fail to do this we may not be able to offer a refund or replacement . In the case of damaged goods you must return, at your own expense, the damaged products and all packaging to us, we will then happily exchange your order and return to you free of charge.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise. Please note, club wear cannot be exchanged or refunded as they are custom made to order, and we only have a few select customers to resale items to. All club items are made to order, so will generally take 7 working days minimum to dispatch.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
It is the customers responsibility to cover the cost of return postage. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
Any UK sale exchanges unless the item is faulty will be charged our subsidised resend free of £3.49, overseas sale exchange orders are charged a subsidised resend fee of £10.99 in Europe, £13.99 USA and £19.99 Australia and ROW.
Email; team@ruunathletic.com
Retrun Address; Ruun Athletic Apparel, 43 Newhayes Close, Exeter, EX2 9JL